CUSTOMER STORIES
How customers use Essential
Fire protection companies share how they moved their inspections, reports, and office work into Essential.
Results from customer stories
- 78%
of inspections due approved without manual work
All County Fire · First 12 months
- 57%
higher field-to-office account ratio
On average, the ratio of technicians to back office users increased by 57% at month 12 when using Essential, compared to at the start.
- <2 w
from initial onboarding to going live
> 50% of businesses · Initial rollout
FEATURED STORY
Making time for new business with automated outreach
David Pulvers describes the repetitive work before Essential. Andrea Sarmiento explains how automated outreach freed time for new business.
Read customer story →IN DAVID’S WORDS
“The back office now focuses on customer service and winning new business instead of chasing approvals.”David Pulvers, Owner, All County Fire
All inspection outreach automated in the first month
Owner Roger Lu on automating inspection outreach and doing more with the same staff.
Read customer story →
Streamlined inspections and service as J Webb grows
Shawn N credits Essential with streamlining inspections and supporting growth—and describes suggestions that became part of the product.
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From old inspection PDFs to records in Essential
Todd N imports older inspection PDFs. Harris S receives paperless tickets as soon as jobs are completed.
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Bringing customer records and fire alarm reports together
Scott B on moving from separate tools to Essential, with help transferring records and learning the workflow.
Read customer story →IN THEIR WORDS
“Our techs found the app easy to use. It makes reporting so much quicker and efficient.”
CFO, R.L. Fire Protection