“Essential has completely streamlined our inspections and service. Our business has been able to expand rapidly with the use of it. Whether in the office or in the field, Essential is extremely easy to use.”Shawn N, Lead Inspector, J Webb Inc.
CHOOSING ESSENTIAL
The features, the price and the people behind the software
J Webb weighed the features against the price. The demonstration also gave Shawn a chance to meet the people behind the software:
“Once we had an initial demo with Catherine it was really a no brainer at that point. The company had a story and a mission that lined up with ours.”Shawn N, Lead Inspector, J Webb Inc.
MAKING IT FIT
Working from the reports J Webb actually used
During setup, Shawn compared a fire alarm report generated in Essential with a report J Webb had previously created using a standard NFPA 72 form. The comparison gave both teams something specific to work from: the report’s layout, the information it needed and the way inspectors would complete it.
Follow-up discussions focused on pre-filled information, required fields and the sections J Webb needed in its reports. Shawn describes how the team responded to suggestions as J Webb continued using Essential.
THE EXPERIENCE
Suggestions that became part of the product
“Almost every single feature we have suggested has now been implemented. The rate at which enhancements are added to the product has also been beyond impressive.”Shawn N, Lead Inspector, J Webb Inc.